return & exchange policy

Returns & Exchanges

Please look over your order as soon as your receive it. If you are not pleased with your Purchase, Please Note that Refund / Exchange Requests must be made within seven days of purchase and meet the criteria outlined below:

REFUND AND EXCHANGE POLICY

Time Period: You MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request.

 Guarantee Range:

1. Hair must NOT have been installed, colored, cut, or altered in any manner so as not to affect onward sales

2. The hair must be in its original bundle and not be untied at the top

3. The hair must be in its original packaging.

Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to incorrect addresses.

  • Shipping Fee: Shipping and handling are the responsibility of the customer. The product must be sent back, and the exchange shipped at your expense.
  • Note: We recommend using a shipping provider with a signature confirmation service and insurance to protect your package.

HOW TO MAKE AN APPLICATION FOR A REFUND/ EXCHANGE:

  • You must contact us within seven days of receiving your order.
  • We may ask you to send photos/videos of the hair, depending on the situation.
  • The return package must include Your name, contact number, and order ID.
  • Exchange: Merchandise must be physically received at our corporate office, and confirm all items are correct before a return can be granted.
  • Refund: Merchandise must be physically received at our corporate office, and all items confirmed correct before a return can be granted. Then we will refund the purchase amount of the product but not the shipping cost.

Customer Service Contact: e-mail us at igottagetawig@outlook.com